If you arrive late for your appointment, we will try our best to accommodate you, but please understand rescheduling may be in order. If you must cancel your appointment, please do so at least 24 hours prior so that we may accommodate another guest who may be waiting for a service. Please keep in mind that “no-shows” and “last-minute cancellations leave our service providers with empty appointment times. We may also have turned away other guests who could have enjoyed that time slot.

Guest Satisfaction

At BHD we are committed to complete guest satisfaction. If you are not completely satisfied with your service, please contact our front desk within 48 hours of your service to book a complimentary adjustment within two weeks of your appointment. The adjustment appointment will be scheduled with the same service provider who performed the original service. However, in the case that the original service provider is unavailable, or if you feel that they are unable to provide the service, an exception may be made and the adjustment may be scheduled with another provider. To determine complimentary services we must see your hair in-person to make a complete assessment.

Child Policy

Children are always welcome at BHD, however the salon is not child-proof and cannot provide childcare services. Because we want to ensure that all guests enjoy a relaxing salon experience, we ask that if your child is not receiving services to please provide proper supervision for them in the form of an additional caretaker.

Gift Cards

A BHD gift card can be redeemable any time and can be used toward any salon service, products or merchandise and gifts. Gift cards may not be returned, may not be redeemed for cash or used to purchase another gift card.