24 HOUR CANCELLATION POLICY Effective 10-1-2022
Your appointments are very important to us at BHD. Your appointment time is reserved exclusively for you! We know that sometimes schedule adjustments are necessary, however we respectfully request at least a 24 hour notice for cancellations or rescheduling requests. Please understand that cancellations within 24 hours are difficult fill. If you forget to cancel and don’t show up for your appointment we miss the opportunity to fill that appointment time and accommodate other guests on our waiting lists.
Failure to show up for an appointment will result in a fee of 50% charge of the reserved service.
Any existing guests that have had a history of 1 or more non-cancellations or no-shows will be required to leave a card number on file.
Please understand that when you forget to cancel or reschedule your appointment we miss the opportunity to fill that appointment time and to accommodate other guests on our waiting lists.
We understand that life happens. If for any reason, you believe you will be arriving late to your appointment, PLEASE call us! We work hard to schedule the necessary amount of time needed for each service. Accommodating late arrivals is sometimes impossible without disrupting other guests scheduled that day. Please be aware that if you do arrive late, we cannot guarantee that your full service will be performed that day and could require rescheduling your appointment.
REMINDERS FOR YOUR APPOINTMENT
As a courtesy, via text/email, BHD sends confirmation of your service appointments and a reminder 24 hours prior to your appointment date.
We know how easy it is to forget an appointment you booked months ago. However, it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee and to also inform us if your contact information has changed.
We respect your privacy! Any and all information collected will be held in the utmost care and kept strictly confidential. All cards on file are added to a secure electronic system that ensures the information remains secure.
At BHD we are committed to complete guest satisfaction. If you are not completely satisfied with your service, please contact our front desk within 48 hours of your service to book a complimentary adjustment within two weeks of your appointment. The adjustment appointment will be scheduled with the same service provider who performed the original service. However, in the case that the original service provider is unavailable, or if you feel that they are unable to provide the service, an exception may be made and the adjustment may be scheduled with another provider. To determine complimentary services we must see your hair in-person to make a complete assessment.
Children are always welcome at BHD, however the salon is not child-proof and cannot provide childcare services. Because we want to ensure that all guests enjoy a relaxing salon experience, we ask that if your child is not receiving services to please provide proper supervision for them in the form of an additional caretaker.
A BHD gift card can be redeemable any time and can be used toward any salon service, products or merchandise and gifts. Gift cards may not be returned, may not be redeemed for cash or used to purchase another gift card.