SALON POLICY

24 Hour Cancellation Policy

Your appointments are very important to us at BHD. Your appointment time is reserved exclusively for you! We know that sometimes schedule adjustments are necessary, however we respectfully request at least a 24 hour notice for cancellations or rescheduling requests. Please understand that cancellations within 24 hours are difficult fill. If you forget to cancel and don’t show up for your appointment we miss the opportunity to fill that appointment time and accommodate other guests on our waiting lists.

Non-Cancellation (No Shows)

Failure to show up for an appointment will result in a fee of 50% charge of the reserved service.

Any existing guests that have had a history of 1 or more non-cancellations or no-shows will be required to leave a card number on file.

Please understand that when you forget to cancel or reschedule your appointment we miss the opportunity to fill that appointment time and to accommodate other guests on our waiting lists.

Late Arrivals

We understand that life happens. If for any reason, you believe you will be arriving late to your appointment, PLEASE call us! We work hard to schedule the necessary amount of time needed for each service. Accommodating late arrivals is sometimes impossible without disrupting other guests scheduled that day. Please be aware that if you do arrive late, we cannot guarantee that your full service will be performed that day and could require rescheduling your appointment.

Reminders for your appointment

As a courtesy, via text/email, BHD sends confirmation of your service appointments and a reminder 24 hours prior to your appointment date.

We know how easy it is to forget an appointment you booked months ago. However, it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee and to also inform us if your contact information has changed.